Business Unit
Family Care
Challenge
“When my team needs help from Nielsen, they need the best help, right away.”
Solution
A flexible service model that enables training, answers questions on the fly and augment skill or knowledge gaps.
Myra – Brand Manager, Family Care
Myra needs to up-skill her Assistant Brand Managers (ABMs) to be self-sufficient in all-things Nielsen from being able to quickly read and interpret data, to pulling out the insight. Unfortunately today, service is one size-fits-all. The help desk is great but her team wishes it could be more self-serve, especially during peak business review season when everyone is crunching for answers fast.
Myra needs a flexible service model that can train her team, instantly get inquiries to the right specialist, and augment skill or knowledge gaps on her team.
